After you place your order:
Once you have placed your order you will receive an email confirming the address you have provided us with. You will also receive an email confirming your payment. We will pack your product and begin the shipping process the next working day.
Please note if you order on a Friday, its likely that your products won't be shipped out until the following Monday.
After your order has left us:
Once your order has been shipped, you will receive a shipping confirmation. This confirms that your order has left us and is on its way to you.
- For orders within Australia, this confirmation email will contain a tracking number, so you can track your order online from: http://auspost.com.au/track/track.html
- For orders elsewhere in the globe, a tracking number will only be provided for orders over AU$40. We are working with our shipping providers to improve this service and offer additional shipping options for our tea lovers around the globe.
Arriving to you:
Standard orders will arrive usually within 2-10 full working days from receipt of our shipping confirmation. If your order comes with a tracking number, you will be able to track your order via the Australia Post website: http://auspost.com.au/track/track.html.